1. Overview
Thank you for using Romy LLC (“Romy”).
Romy recognises the importance of safeguarding your information. This Privacy Policy therefore sets out how we handle your information in accordance with the Federal Privacy Law: FTC Act (Section 5) and state laws: California Consumer Privacy Act (CCPA) / CPRA, Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA).
This Policy outlines how we collect, use, disclose and store your personal information and lets you know how you can access that information. This Policy applies to our obligations when handling personal information in the US.
If you have any queries regarding this Policy or our use of your information please contact us using the details set out below:
Email: hello@romythebrand.com
2. Consent
As you interact with us, we will collect your information in several ways. Often you will provide this information directly to us, but in other cases it may be collected automatically through technical means, such as cookies. By providing personal information, you consent to us collecting, using, storing and disclosing your personal information in accordance with this Policy or as required or permitted by law.
If you continue using our services, then we will treat your use as your consent to us handling your personal information in accordance with this Policy.
3. What kinds of personal information do we collect and hold?
If you contact us through our website, by email, or by social media, or purchase items from our store, we will collect the following information:
a. your name
b. your postal address
c. your email address
d. your phone number
e. financial or payment information, such as credit card details (if you have made a purchase)
f. information provided in communications we have with you.
g. device information: IP address, browser type, time zone, cookie data.
h. browsing behavior: pages viewed spent on pages, clicks, and referring websites.
4. Why do we collect your personal information?
We collect your personal information primarily to provide our online retail store services. Some ways we use your personal information are:
a. for the purpose for which the personal information was originally collected, including complete a purchase or create a wish list through our online store;
b. to fulfil orders
c. to analyse and improve our business and website and online store
d. to identify and interact with you;
e. to perform administrative and operational functions;
f. to comply with any legal requirements, including any purpose authorised or required by a United States law, court or tribunal; and
for any other purpose for which you give your consent, such as marketing updates or product and service emails.
5. How do we collect your personal information?
You give it to us.
We collect personal information directly from you when you:
a. use our services;
b. purchase from us:
c. interact or share personal information with us via the Romy website and social media; and communicate with us.
6. Disclosing your personal information?
Where Romy uses third parties, we may disclose to them your personal information. However, they will only use your information to the extent necessary to allow them to perform the service on our behalf.
Romy will share your information with the following categories of service providers:
a. third parties providing payment gateways or who process payments on our behalf such as Stripe, Paypal and AfterPay.
b. Google Adwords: Google AdWords is an online advertising service developed by Google, where advertisers pay to display brief advertising copy, product listings, and video content within the Google ad network to web users. Google AdWords’ system is based partly on cookies and partly on keywords determined by advertisers. Google uses these characteristics to place advertising copy on pages where they think it might be relevant. Advertisers pay when users divert their browsing to click on the advertising copy.
c. Google Analytics: Google Analytics is a freemium web analytics service offered by Google that tracks and reports website traffic. Google launched the service in November 2005 after acquiring Urchin. Google Analytics is now the most widely used web analytics service on the Internet.
d. Facebook and Instagram: Facebook is an American online social media and social networking service company based in Menlo Park, California.
e. to our professional advisers, dealers and agents.
f. any third parties authorised by you to receive information held by us.
We may also disclose your personal information if we are required, authorised or permitted by law.
We may send information to third parties that are located outside of The United States.. These third parties are located in Australia and the UK, although this list may change from time to time. Disclosure is made to the extent that it is necessary to perform our functions or activities.
7. Using your personal information for direct marketing?
From time to time, and in support of our future development and growth, we may use your personal information to contact you to promote and market our products and services.
You can opt-out from being contacted for direct marketing purposes by contacting us at hello@romythebrand.com or by using the unsubscribe facility included in each direct marketing communication we send. Once we receive a request to opt out from receiving marketing information, we will stop sending such information within a reasonable amount of time.
8. Security
We take all reasonable steps to protect personal information under our control from misuse, interference and loss and from unauthorised access, modification or disclosure.
If you provide us with your credit card information, the sensitive information will be handled and protected directly by our payment gateway partners, Shopify, Stripe, Paypal and Afterpay. We will not be storing it on our website.
While we take reasonable steps to ensure your personal information is protected from loss, misuse and unauthorised access, modification or disclosure, security measures over the internet can never be guaranteed.
We encourage you to play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on our website.
9. Accessing or correcting your personal information
If you would like to access your personal information, please contact us using the details below. In certain circumstances, we may not be able to give you access to your personal information in which case we will write to you to explain why we cannot comply with your request.
We try to ensure any personal information we hold about you is accurate, up-to-date, complete, and relevant. If you believe the personal information we hold about you should be updated, please contact us using the details below and we will take reasonable steps to ensure it is corrected, if appropriate.
10. Destroying or de-identifying personal information
We destroy or de-identify personal information when we no longer need it, unless we are otherwise required or authorised by law to retain the information.
11. Making a complaint
If you believe your privacy has been breached or you have a complaint about our handling of your personal information, please contact us using the details below.
We take privacy complaints seriously. If you make a complaint, we aim to respond within 5 business days to acknowledge your complaint. We will try to resolve your complaint within 30 days. When this is not reasonably possible, we will contact you within that time to let you know how long we will take to resolve your complaint.
We will investigate your complaint and write to you to explain our decision as soon as practicable.
12. Changes
We may, from time to time, amend this Policy. Any changes to this Policy will be effective immediately upon the posting of the revised Policy on our website. By continuing to use the services following any changes, you will be deemed to have agreed to such changes.
13. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of other sites.
14. Contact us
All questions or queries about this Policy or complaints, they should be directed to:
Privacy Compliance Officer
ROMY
Email: hello@romythebrand.com
This Policy was last updated in June, 2025